Customer Service: firstname.lastname@example.org / Monday-Friday 8:00 AM - 4:00 PM PST
Note: Email response time during holidays or huge sales may exceed 72 hours
Black Friday, Cyber Monday and any other storewide sales are FINAL SALE. NO STORE CREDIT
Refunds: We do not process refunds back to the original form of payment. Store Credit Only. We do not process cancelations on orders once they are placed.
Click here to access the Returns Portal
All returns must be submitted through the return portal above. The portal will walk you through the return process and provide detailed instructions.
We have a 7 day return policy from the date of delivery. Eligible returns must be dropped off at the post office no later than on the 7th day. Please scroll down to see if your item is eligible for return. We kindly emphasize that all items remain in original sell-able, unworn, undamaged, and unaltered condition. This includes no odor, stains, alterations, pet hair or visible damage. Please take a careful look at your items before returning. If the return is sent back past the 7-day return policy, ineligible or not in sellable condition, the return will be sent back to you and no credit will be issued.
Processing time for returns is 5-7 business days from the 'return received' notification.
We do not issue refunds on Route Package Protection once a package has been shipped as it a service provided during delivery. No exceptions.
DEFECTIVE ITEMS: If you received a damaged/defective item, you must contact us within 48 hours of delivery along with an image of the damage. We will instruct you on how to mail back the defective item. Store credit and/or a replacement will be issued.
The following items are all FINAL SALE and Ineligible for return/store credit
-SALE or clearance items
-Sets that include undergarments
-Sets that include face masks
-Slides/Slippers, any Footwear
Exchanges: We do not offer exchanges. You may return eligible items, in accordance with our return policy, and use the issued store credit to repurchase any available items on our site.
Will I receive a prepaid shipping label? We do not provide shipping labels for returns at the moment. Shipping cost must be covered by the customer.
How should I ship my item? When returning an item, we recommend using USPS Flat Rate Shipping or First Class Package as it is the most affordable shipping option and it comes with a tracking number.
Is there anything I should include in the return? Please include the original packing slip that was shipped with the order. You may also provide us with your full name and the order number on a piece of paper.
Who do I contact regarding my order? All order inquiries should be made to; email@example.com. Please do not DM or leave comments on the Instagram Page.
Direct Messages will have a slower response rate due to high volume of DMs. This is not the best form of communication as it is easy for your DM to get lost below all other messages.
How soon will I get a response? Email response time is up to 72 hours.
This excludes weekends and holidays.
I received the wrong item and need to send it back, am I still responsible for return shipping? Incorrect items must be reported to firstname.lastname@example.org within 48 hours of delivery. We will instruct you on how to mail back the incorrect item and the next step.